Refund policy

Shipping & Return Policy :

Shipping and Return Policy

Last Updated: 10-2023

Thank you for choosing Brass Era Auto Parts for your purchase. We strive to provide high-quality products and excellent customer service. This Shipping and Return Policy outlines the procedures and guidelines for shipping, returns, and exchanges. By making a purchase on our website or in our store, you agree to the terms and conditions mentioned below.

Shipping Information

1. Processing Time: Orders are typically processed within 5-7 business days (excluding weekends and holidays) from the date of purchase. During peak seasons, processing times may be slightly longer. You will receive an email confirmation once your order is shipped.  Items that need to be manufactured will have longer wait times.

2. Shipping Methods: We offer various shipping methods, including standard and expedited shipping, depending on your location and preferences. Shipping costs are calculated at checkout.

3. Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for packages that are misdelivered or returned due to incorrect addresses.

4. Delivery Time: Delivery times may vary based on the shipping method chosen and your location. Estimated delivery times are provided during the checkout process.

5. International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by your country's customs department. These charges are the responsibility of the customer.

6. Lost or Damaged Items: If your order is lost or arrives damaged, please contact our customer support team within 7-10 days of receiving your order. We will work to resolve the issue promptly.

Return and Exchange Policy

We want you to be satisfied with your purchase. If, for any reason, you are not completely happy with your order, please review our return and exchange policy below:

1. Eligibility: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. We do not accept returns or exchanges for personalized or custom-made items unless they are defective.

2. Return Period: You may request a return or exchange within 21 days from the date of delivery. Any requests made after this period will not be accepted.

3. Return Process:

   • Contact our customer support team at admin@brassauto.parts to initiate a return or exchange. Please provide your order number, the reason for the return, and any relevant photos if applicable.
   • Once your request is approved, we will provide you with a return authorization (RA) number and instructions for returning the item(s).
   • Please ensure that the item(s) are securely packaged and include the RA number on the package.
   • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
   • We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Refunds and Exchanges:

   • Refunds will be issued to the original payment method within 7-10 business days of receiving and inspecting the returned item(s). Shipping fees are non-refundable.
   • Exchanges will be processed promptly once we receive the returned item(s).

5. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

6. Custom or Personalized Items: We do not accept returns or exchanges for custom or personalized items unless they are defective or damaged.

Contact Us

If you have any questions or concerns regarding our Shipping and Return Policy, please contact our customer support team at admin@brassauto.parts.

Brass Era Auto Parts
PO Box 410824
Melbourne, FL 32941-0824

Note: This policy is subject to change without notice. Please refer to our website for the most up-to-date version.